Exchange and Return Policy

Kadyks Exchange and Return Policy

At Cadex, your satisfaction matters to us! That's why we provide you with a safe and seamless shopping experience with a flexible and clear exchange and return policy.

• Exchange and return period: You can exchange or return the product free of charge within 30 days of the date of receiving the order.
• Important note: The product must be in its original condition and in the same original packaging.

Return policy for local shipments (within the Kingdom of Saudi Arabia):

• We are committed to your satisfaction. If you are not satisfied with your purchase, simply contact us via WhatsApp at 0551466602 and we will take care of it.
• Returns are 100% free with no fees for the first time.
• The return fee after the first return is 40 riyals.
• In case of a shipping error , we will bear all costs.

Replacement policy for local shipments (within the Kingdom of Saudi Arabia):

• If the replacement product is not available when requesting a replacement, the store is not responsible for its unavailability or its being out of stock.
• The replacement is 100% free with no fees for the first time.
• The exchange fee for the second time is 30 riyals.
• Return fee after requesting an exchange: 40 riyals.
• If the wrong product was shipped, please contact us via WhatsApp while keeping the product in its original condition, and the correct product will be sent immediately.
• In case of a shipping error , we will bear all costs.
• All replacement products and replacement shipments are sent via SMSA (pick-up from branch).

Return policy for international shipments:

• The customer bears the shipping costs for returns, which vary from country to country.
• In case of a shipping error , we will bear all costs.
• If a product is received that is used or without its original packaging, it will be returned to the customer and the customer will bear the shipping cost.

Replacement policy for international shipments:

• If the replacement product is not available when requesting a replacement, the store is not responsible for its unavailability or its being out of stock.
• The customer bears the shipping costs for the exchange, which vary from country to country.
• If the wrong product was shipped, please contact us via WhatsApp while keeping the product in its original condition, and the correct product will be sent immediately.
• If a product is received that is used or without its original packaging, it will be returned to the customer and the customer will bear the shipping cost.

Mechanism for refunding funds:

• The refund will be made to the same account used for payment.
• The refund process may take up to 21 business days starting from when we receive the returned shipment.
• A return fee will be deducted depending on the payment method:
• Tabi and Tamara: 7%
• Credit cards: 1.5%

Cancel order:

• To cancel the order, please contact us on WhatsApp 0551466602 explaining the reason.
• The store reserves the right to cancel any order for any reason, notifying the customer via email, text message or WhatsApp.
• Orders not received by customers are subject to the same return or exchange policy, according to the customer's wishes.

Additional notes:

• No returns or exchanges:
• socks
• Shoe care products
• Orders for replacements requested from the 20th of Ramadan onwards will be processed after the Eid holiday. .
• If a product is received that is used or without its original packaging, it will be returned to the customer, and the customer will bear the shipping cost of 30 riyals for local shipments.
• In the case of partial refunds for orders that benefited from offers such as: “100 Riyal discount when you buy for 400 Riyals”, the offer is cancelled and the full price is calculated for the remaining products.