Exchange and Return Policy

Exchange and Return Policy - Kadyks

At kadyks, your satisfaction matters to us! That's why we provide you with a safe and seamless shopping experience with a flexible and clear exchange and return policy.

• Exchange and return period: You can exchange or return the product free of charge within 30 days from the date of receiving the order.
• Important note: The product must be in its original condition and with the same original packaging.

Return Policy for Local Shipments (within the Kingdom of Saudi Arabia): -

• We care about your satisfaction, and if you are not satisfied with your purchase, just contact us via WhatsApp 0551466602 and we will take care of the matter.
• Returns are 100% free without any fees for the first time.
• The return fee after the first return is 40 riyals.
• In case of shipping error , we bear all costs.

Exchange policy for local shipments (within the Kingdom of Saudi Arabia): -

• If the replacement product is not available when requesting a replacement, the store is not responsible for its unavailability or its expiration.
• 100% free replacement without any fees for the first time.
• Second replacement fee: 30 riyals.
• Return fee after replacement request: 40 riyals.
• If the wrong product is shipped, please contact us via WhatsApp and keep the product in its original condition, and the correct product will be sent immediately.
• In case of shipping error , we bear all costs.

Return Policy for International Shipments:-

• The customer bears the return shipping costs, which vary from one country to another.
• In case of shipping error , we bear all costs.
• If a product is received used or without its original packaging, it will be returned to the customer and the customer will bear the shipping cost.

Exchange policy for international shipments: -

• If the replacement product is not available when requesting a replacement, the store is not responsible for its unavailability or its expiration.
• The customer bears the shipping costs for replacement, which vary from one country to another.
• If the wrong product is shipped, please contact us via WhatsApp and keep the product in its original condition, and the correct product will be sent immediately.
• If a product is received used or without its original packaging, it will be returned to the customer and the customer will bear the shipping cost.

Refund mechanism:

• The refund will be made to the same account used for payment.
• The refund process may take up to 21 business days from the time we receive the returned shipment.
• A return fee will be deducted according to the payment method:
• Tabby and Tamara: 7%
• Credit cards: 1.5%

Cancel order:-

• To cancel an order, please contact us on WhatsApp 0551466602 and explain the reason.
• The store reserves the right to cancel any order for any reason, and will notify the customer via email, text message, or WhatsApp.
• Orders not received by customers are subject to the same return or exchange policy, as per the customer’s desire.

Additional notes: -

• Non-refundable or exchangeable:
• socks
• shoe care products
• Orders that are requested to be exchanged from the 20th of Ramadan will be processed after the Eid holiday. .
• If a product is received used or without its original packaging, it will be returned to the customer and the customer will bear the shipping cost of 30 riyals for local shipments.
• In the event of a partial refund for orders that benefited from offers such as: "100 riyals discount when purchasing for 400 riyals," the offer will be canceled and the full price of the remaining products will be calculated.